General Hosting Questions

Anything to do with your web hosting account

I cannot see my web site and I cannot send or receive email.
It is extremely rare that our web and email servers are down. The more common problem is that your IP address has been blocked. Every time you use the Inter...
Sun, 22 Dec, 2013 at 11:16 AM
What is AWStats? How to use it.
AWStats is an information gathering program that provides you with current detailed statistics regarding visitors to your web site. In most Plans, it i...
Fri, 24 Jan, 2014 at 1:17 AM
I can not see my own web site nor can I send or receive email.
The most common reason for this is because you or someone at your location tried to log in to either email, FTP, web mail, or your control panel numerous ti...
Fri, 24 Jan, 2014 at 1:27 AM
How do I Password Protect a directory on a Linux/Unix server? (cPanel)
This is for users of the cPanel Control Panel 1) Enter your cPanel control panel.  This requires the proper login authority. 2) Go to Security / Web...
Mon, 11 Aug, 2014 at 1:50 PM
I uploaded my web site, but I cannot see it.
There are THREE things to check. First, in cPanel, you MUST upload your web pages to the "public_html" directory for them to be seen.  If ...
Sat, 22 Feb, 2014 at 6:42 PM
I would like to have Shell access. Can I get it? How
  Sometimes customers need access to shell for a variety of reasons, some being: Run MySQL commands Debugging Running cleanup scripts Transferrin...
Sat, 22 Feb, 2014 at 6:44 PM