It is almost impossible to assist you with your specific email problem as we cannot see what you are doing and there are many email programs and platforms like Windows, Mac, Linux, etc. nd dozens of email programs.


However, read this information below, and if you follow the instructions, you should be able to configure any email program. If you have further problems, you should contact the publisher of the program for configuration guidance. i.e for Outlook > Contact Microsoft.  For Mac . contact the publish or APPLE support forums. If you have problems, you may consider hiring a competent technician for assistance.


Here are some general configuration suggestion. They are for all cPanel emails accounts.


Look elsewhere in this knowledge base for specific examples on email program configurations.


Before you start, you must first go to your web hosting control panel and set up and email account. Follow the instructions in your control panel for adding email accounts. After every email account will be and option: Set Up Email Client. Click that link and you will get detailed instructions how to configure most email programs (clients).


Sending and Receiving email:


You can use any email program such as Outlook, Outlook Express, Eudora, The BAT, Thunderbird, Mac Mail, or any other similar product. There are dozens.

***  All email programs generally require the same information and therefore our servers require the same information to function properly.. Each must basically be configured the same way, though each program is different in exactly how you configure it.

Each customer (you) is provided his own email server. These servers handle your Incoming email (POP or IMAC) and Outgoing email (SMTP). To configure your email program, you will need the following information:

You will need your SMTP and POP server names. These can be found in your Control Panel -> Email ->Set Up Email Client You MUST use these!


POP3 or IMAP?


  • IMAP email access coordinates between the server and your mail application. Messages that have been read/deleted/replied to will show up as such, both on the server and in the mail application. While very convenient, IMAP uses much more of the memory in you plan but gives you the advantage of accessing your email from anywhere.              
  • POP3 does not coordinate with the server. Messages marked as read/deleted/replied to in the mail application will not show up as such on the server. This means that future mail downloads with POP3 will show all messages as unread. Configured properly, emails that have been read are downloaded to your computer and deleted from the server.  SAves memory.


You must know if SSL is supported. All of our email servers support SSL (secure) email.

POP, IMAC and SMTP servers addresses are usually the same on our servers.

They will be:

POP or IMAC (incoming email)  =  mail.yourdomainname.xxx

SMTP (outgoing mail) is the same = mail.yourdomainname.xxx

Your login name is your COMPLETE email address, not just the name.   i.e. 'mary@whateverdomain.com'      NOT just the name 'mary'.

You must also find and check the box or option that says, "My SMTP server requires Authentication" or similar wording. This is critical.  We require this so nobody can send SPAM using your mail server. If this box is not checked, you will receive an error when you try to send email but you will be able to receive email. Do NOT confuse this with a box that may be call My Server Requires Authentication or My server requires a password" They are NOT the same.


We strongly urge the use of secure email, i.e. SSL


Manual Settings

        

If you do not see an auto-configuration script for your client in the list above, you can manually configure your mail client using the settings below:

        Secure SSL/TLS Settings            (Recommended)                                                                                                                                                                                            

Username:you@yourdomainname.xxx
Password:Use the email account’s password.
Incoming Server:mail.yourdomainname.xxx                                           
  • Port 993                                           
                    
Outgoing Server:mail.yourdomainname.xxx                     
  •                             
  • Port 465
  •                         
                    
                                             
   Authentication is required for IMAP, POP3, and SMTP.        
                                    

        Non-SSL Settings            (NOT Recommended)                                                                                                                                                                                             

Username:you@yourdomainname.xxx
Password:Use the email account’s password.
Incoming Server:mail.yourdomainname.xxx                     

                   

  • Port 143                                                 
  • Port 110                                                
                    
Outgoing Server:mail.yourdomainname.xxx                                                 
  •  Port 25 or port 2525                  
                    
                                                ***** Authentication is required for IMAP, POP3, and SMTP.                                            

    Notes:    

  •         
  • IMAP email access coordinates between the server and your mail application. Messages that have been read/deleted/replied to will show up as such, both on the server and in the mail application.
  •                 
  • POP3 does not coordinate with the server. Messages marked as read/deleted/replied to in the mail application will not show up as such on the server. This means that future mail downloads with POP3 will show all messages as unread.
  •         
  • Outgoing mail is sent using SMTP.
  •         
  • We recommend using POP3 over SSL/TLS or IMAP over SSL/TLS since they provide increased security for your interactions with the remote mail server.
  •             


Note: 99.3% of the problems encountered occur when these instructions are not followed exactly, so if your e-mail program still does not work, review these instructions again as you almost certainly missed something. We canprovide guidance but you should refer problems to your technical support person.